OPERATIONS MANAGEMENT REVISION QUIZ "SYSTEMS AND PROCESSES

OPERATIONS MANAGEMENT REVISION QUIZ
"SYSTEMS AND PROCESSES - AN INTRODUCTION"

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Answer the questions by selecting the appropriate options. Note that some questions are single-answer multiple choice, and others require you to select a specific number of options.
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Which of the following is a good description of the field of Operations Management?
1. The application of rational design to systematic productive activity.
2. The application of mathematical techniques to general decision making problems.
3. The consideration of how production processes operate in the manufacturing sector.
Which of the following are features of 'process thinking'? (Tick all that apply)
1. Management which concentrates only on the technical detail of narrowly-defined work tasks.
2. Thinking about organisations in terms of the connected streams of activities which actually create value.
3. Management which is prepared to invest intellectual effort in making repeated patterns of activity as efficient and error-free as possible.
4. Management which is based on respect for data, for employees, and for customers
In operations management, the concept of feedback is about:
1. The process whereby the state of the system governs the rate of change of the system.
2. The process whereby customers provide a general sense of whether they are happy or not.
3. The process whereby the success of the business is 'fed back' to the workers with performance-related pay.
The three main drivers of the "Forrester Effect" or "Bullwhip Effect" are...(tick three)
1. Inventory costs
2. Unexplained cost rises
3. Rationing and the consequential overstatement of requirements
4. Mismatch of speed of information and product flow
5. Poor quality advertising
6. Batch Sizing
In systems theory, the two key concepts of 'holism' are...(select two)
1. Large systems can only be understood by considering the whole system.
2. The properties of the system are more than the sum of the parts.
3. Small systems are always more reliable than large systems.
4. Correlation is not causation.
Eli Whitney is an important figure in the history of Operations Management because he was a pioneer in which area?
1. The use of moving assembly lines.
2. The use of standardized, interchangeable parts.
3. The use of lean production principles.
4. The use of time-and-motion studies.
Which phrase best summarises the main idea of Taylorism?
1. "Every day in every way I'm getting better and better"
2. "Every worker deserves a living wage"
3. "Don't blame workers for things that aren't their fault"
4. "To manage is to plan"
5. "The one best way"
Which of the following is associated with the concept of "Scientific Management"?
The transformation model....
1. Considers how materials, customers and information may be transformed from inputs to outputs by processes.
2. Describes how organisations can be transformed by dynamic leadership.
3. Explains why some organisations are better than others at adopting Japanese manufacturing techniques.
4. Is applicable in manufaturing but NOT retailing.
The main classification of Process Types uses which two dimensions?
1. Volume and Rapidity
2. Volume and Quality
3. Variety and Quality
4. Volume and Variety
5. Quality and Reliability
On the volume-variety matrix, which Process Type is characterised by: repetitive short-cycle tasks; low skill; stages connected in sequence; no set-ups; automated materials transfer between stages?
1. Project
2. Job-shop
3. Batch
4. Line
5. Continuous
With what Process Type might one associate the construction of aircraft carriers?
On the volume-variety matrix, which Process Type is characterised by: set-up each process stage for a run of production; material moves as a unit through each stage jumbled flow; disconnected steps?
1. Continuous
2. Line
3. Batch
4. Project
5. Job shop
The volume-variety matrix is applicable to services.
1. True
2. False
Which of the following is the best description of an 'order winning' criterion?
1. A feature of a product or service which enables differentiation from the competition, and for which the greater the performance, the greater the benefit
2. An aspect of a product or service which appeals to all customers in all markets
3. A feature of a product or service which is necessary for winning an order but for which, beyond a certain level, improved performance yields diminishing incremental benefit
Which of the following is the best description of an 'order qualifying' criterion?
1. A feature of a product or service which enables differentiation from the competition, and for which the greater the performance, the greater the benefit
2. An aspect of a product or service which appeals to all customers in all markets
3. A feature of a product or service which is necessary for winning an order but for which, beyond a certain level, improved performance yields diminishing incremental benefit
4. A feature of a product or service governed by an international (ISO) standard.
During the years 1996-2005, which of the following car companies had the highest profit margin?
1. Ford
2. GM
3. Volkswagen
4. Toyota
During the years 1996-2005, which of the following car companies had the highest return on capital employed?
1. Ford
2. Toyota
3. Volkswagen
4. GM

OPERATIONS MANAGEMENT REVISION QUIZ "SYSTEMS AND PROCESSES - AN INTRODUCTION"

(nb - you may have to make sure that ActiveX controls are set to work in your browser)

OPERATIONS MANAGEMENT REVISION QUIZ
"SYSTEMS AND PROCESSES - AN INTRODUCTION"