From Innovation to Service

• Innovation – process of new ideas to existing processes

• IT is mission-critical to the core business of a university

• • Requires to be kept abreast of emerging and converging technologies/standards

• Challenge is the flowing of innovation into services

• • Initial project decision-making process
  • Lag-time between project outputs and integration with service (project 'runoff')
  • • Refined by strategic, user & stakeholder requirements