trust

This is a list of my publications on this topic.

Exploring Responses to Mainstream News Among Heavy and Non-News Users: From High-Effort Pragmatic Scepticism to Low Effort Cynical Disengagement

Research shows the growth of online information has led to a decline in audience trust in mainstream news. However, how this lowered trust in the news affects different audiences’ attitudes and news consumption behaviour is less understood. Our …

Strategies for Building Trust in News: What the Public Say they Want Across Four Countries

This report investigates what the public wants and expects from news media when it comes to trustworthy journalism, drawing on original surveys collected in the summer of 2023 in Brazil, India, the United Kingdom, and the United States. The report …

Shortcuts to Trust: Relying on Cues to Judge Online News from Unfamiliar Sources on Digital Platforms

Scholarship has increasingly sought solutions for reversing broad declines in levels of trust in news in many countries. Some have advocated for news organizations to adopt strategies around transparency or audience engagement, but there is limited …

"Fair and Balanced": What News Audiences in Four Countries Mean When They Say They Prefer Impartial News

Impartial news, or news without a partisan slant or overt point-of-view, is overwhelmingly preferred by news audiences worldwide, yet what such preferences mean remains poorly understood. In this study, we examine what people mean when they say they …

News for the Powerful and Privileged: How Misrepresentation and Underrepresentation of Disadvantaged Communities Undermine Their Trust in News

This report draws on 41 focus groups with marginalised and/or underserved audiences in Brazil, India, the UK, and the US to examine how differences along lines of race, caste, religion, class, and place affect perceptions of trustworthy journalism. …

The Trust Gap: How and Why News on Digital Platforms is Viewed More Sceptically Versus News in General

In this report, we examine the relationship between trust in news and how people think about news on digital platforms, drawing on an original survey collected in the summer of 2022 in Brazil, India, the United Kingdom, and the United States. We find …

Quantifying the "Infodemic": People Turned to Trustworthy News Outlets During the 2020 Coronavirus Pandemic

How did the 2020 coronavirus pandemic affect people's online news consumption? To understand this, we present a comparative analysis of data on an estimated 905B desktop and mobile visits to news outlets, and 54B Facebook engagements, generated by …

"It’s a Battle You Are Never Going to Win": Perspectives from Journalists in Four Countries on How Digital Media Platforms Undermine Trust in News

The growing prominence of platforms in news consumption has raised scholarly concerns about potential impacts on trust in news, which has declined in many countries. However, less is known about how journalists themselves perceive this relationship, …

The Watchdog Press in the Doghouse: A Comparative Study of Attitudes about Accountability Journalism, Trust in News, and News Avoidance

The watchdog role has been one of the most widely discussed normative functions of the press. In this study, we examine the public’s attitudes toward the news media’s watchdog performance and how they correlate with trust in news and news avoidance, …

Snap Judgements: How Audiences Who Lack Trust in News Navigate Information on Digital Platforms

This report examines how audiences lacking trust in most news organisations make sense of news they encounter while navigating platforms, specifically Facebook, Google, and WhatsApp. Based on interviews with people in Brazil, India, United Kingdom, …