trust

This is a list of my publications on this topic.

Quantifying the "Infodemic": People Turned to Trustworthy News Outlets During the 2020 Coronavirus Pandemic

How did the 2020 coronavirus pandemic affect people's online news consumption? To understand this, we present a comparative analysis of data on an estimated 905B desktop and mobile visits to news outlets, and 54B Facebook engagements, generated by …

"It’s a Battle You Are Never Going to Win": Perspectives from Journalists in Four Countries on How Digital Media Platforms Undermine Trust in News

The growing prominence of platforms in news consumption has raised scholarly concerns about potential impacts on trust in news, which has declined in many countries. However, less is known about how journalists themselves perceive this relationship, …

The Watchdog Press in the Doghouse: A Comparative Study of Attitudes about Accountability Journalism, Trust in News, and News Avoidance

The watchdog role has been one of the most widely discussed normative functions of the press. In this study, we examine the public’s attitudes toward the news media’s watchdog performance and how they correlate with trust in news and news avoidance, …

Snap Judgements: How Audiences Who Lack Trust in News Navigate Information on Digital Platforms

This report examines how audiences lacking trust in most news organisations make sense of news they encounter while navigating platforms, specifically Facebook, Google, and WhatsApp. Based on interviews with people in Brazil, India, United Kingdom, …

Depth and Breadth: How News Organisations Navigate Trade-offs Around Building Trust in News

This report summarises major challenges news organisations face around building and sustaining trust with the public, focusing on four countries with varying media and political systems (Brazil, India, the United Kingdom, and the United States). The …

Overcoming Indifference: What Attitudes Towards News Tell Us About Building Trust

This report details findings from an original survey of news audiences in Brazil, India, the United Kingdom, and the United States. It examines attitudes towards media in each country, ideas about how journalists conduct themselves, and views about …

Listening to What Trust in News Means to Users: Qualitative Evidence from Four Countries

How do people view media they come across in everyday life, and what can that tell us about why they do (and do not) trust the news they encounter? In early 2021, the Reuters Institute held a series of focus group discussions and interviews with …

What We Think We Know and What We Want to Know: Perspectives on Trust in News in a Changing World

This report summarises some of what is known and unknown about trust in news, what is contributing to changing attitudes about news worldwide, and how media organisations are responding to increased digital competition. The report combines an …

Trust in UK Government and News Media COVID-19 Information Down, Concerns Over Misinformation from Government and Politicians Up

In this RISJ Factsheet we examine changes in attitudes towards the coronavirus pandemic response in the UK from mid-April to the end of May. This is the fourth in a series of ten factsheets based on an ongoing online panel survey of a representative …

Are News Outlets Viewed in the Same Way by Experts and the Public? A Comparison across 23 European Countries

In this RISJ Factsheet, we compare expert evaluations of news outlets’ accuracy from the 2017 European Media Systems Survey (Popescu et al. forthcoming) with the Digital News Report 2018 audience brand trust scores (Newman et al. 2018). Our …