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Though, as Nominet don't think they use that AllanAustin.co.uk domain any more, they may not have those numbers, either
Niall H.
7:55 PM, 27/07/15
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So, this seems to be the internet arm of this company. Try those landlines.

SoGA states goods must be as described, of satisfactory quality and fit for purpose. It's fairly clear that a tent described in the terms the Quasar is should last for longer than 9 months. I can't imagine that the retailer, once you've got hold of them, will put up much of an argument.

If they do, you have a little bit of a struggle to come. SoGA assumes that if something fails in the first six months, then the fault was present at purchase, and it's up to the retailer to prove otherwise. However, after that, it's up to the customer to prove that the fault was present.

See what the retailer says, and we can take it from there!
Jamie
7:25 PM, 27/07/15
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Aaargh, and the retailer doesn't seem to exist at the address on their website (they used to apparently, but not any more.....) The tent is only 9 months old, so not too old, I'd say!
Alison
2:25 PM, 27/07/15
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Under UK law, the contract is solely with the retailer. The manufacturer might choose to offer a longer or better guarantee, but that's up to them.

The question is whether the poles were of satisfactory quality under the Sale of Goods Act - if not, the retailer has to put things right. But the question of whether they were satisfactory is going to hinge around how old they were..?
Jamie
1:53 PM, 27/07/15
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And suspiciously the phone number for the retailer is a turned off mobile.......
Alison
1:42 PM, 27/07/15
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I fear it will come down to the definition of "appropriately durable".....
It makes you wonder why some companies seem to have such unlimited guarantees (e.g. Thermarest) and some don't. Is the margin on the former just really big?
Alison
1:29 PM, 27/07/15
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Thanks to the glories of The Checkout I know that in Australia you can send it to either the retailer or the manufacturer, but that it's generally easier to return goods to the retailer, and that (in either case) they're obliged to provide an appropriate remedy for goods that are not appropriately durable. There's an exception for goods bought at auction, but not (I think) for goods bought through unregistered retailers.

I imagine UK consumer law is similar, but until the BBC puts out an equivalent of The Checkout, I don't know!
Cameron
1:23 PM, 27/07/15
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How long ago?
Jamie
12:34 PM, 27/07/15
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From climbingdirect.co.uk - maybe a bad idea in retrospect! TN's website say to send it to them so we just followed their instructions!
Alison
11:01 AM, 27/07/15
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"So.... Terra Nova are refusing to replace our broken tent poles" -- Alison

Who did you buy it from and when? It's generally the retailer's responsibility to replace defective goods, not the manufacturer - this could be why TN are being less than brilliant.

Jamie
10:25 AM, 27/07/15
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So.... Terra Nova are refusing to replace our broken tent poles as we didn't buy them from a "registered retailer". The best they can offer is a small discount on new poles. We're angry that they even let their products be distributed by "unregistered retailers" and will try and follow it up with the seller. The other theory is that we've actually bought a fake which would explain why the poles snapped and TN's slightly strange response. Anyone heard of this happening? But if you want to buy a TN tent - be careful who you buy it from!
Alison
10:17 AM, 27/07/15
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For the year, it's either 23 (if you're a student) or 26 (if you're not). You can join for just for Michaelmas (Autumn) term as a taster for 10. Pretty much everything you need to know is here.
Of course, beyond access to the Iffley bouldering wall, there's not a lot that you need membership for before term comes around again, and the club trips start - those are where membership becomes truely useful!
Niall H.
11:58 PM, 26/07/15
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how much should i pay for the member ship? Happy
Tao

6:31 PM, 26/07/15
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Anyone fancy pub dinner (Rusty?) this evening?
Will B
5:07 PM, 26/07/15
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... or reading on Sunday?
Mark
10:15 PM, 25/07/15
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Any folk interested in peak lime bouldering tomorrow? Unlikely, but you never know!
Mark
7:07 PM, 24/07/15
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Thanks Niall! I'll email you in a bit.
Mark C
9:45 AM, 23/07/15
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I've got an adjustable spanner that goes out to about 35mm that you could borrow.
Niall H.
10:35 PM, 22/07/15
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Oxford people - does anyone have a 32mm spanner (or large adjustable) I can borrow? Will pay in beer.
Mark C
7:46 PM, 22/07/15
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Cool - will set off soon
Will B
6:58 PM, 22/07/15
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I'll be there by 19:30
Niall H.
6:58 PM, 22/07/15
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Only if by "soon" you mean 8pm.
Pete C
6:32 PM, 22/07/15
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Pub time soon?
Will B
6:13 PM, 22/07/15
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I'd never realised previously that if you're considering the University's Museums and Collections colletively, you get an entirely different OUMC. Before I realised that I did wonder why we'd need a ticket-issuing system Rolling eyes
Niall H.
5:31 PM, 21/07/15
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I thought I saw your car! Sorry to have missed you
Niall H.
9:29 AM, 21/07/15
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